The Mercury Marine website features a press release on a recent award given to dealership for high customer satisfaction.
According to Mercury…
Mercury Marine will present 69 dealerships with a Service Customer Satisfaction Index Award for 2007. As part of Mercury Marine’s commitment to ensuring the highest level of customer service in the marine industry, the company measures the satisfaction of consumers after having service work performed on their Mercury outboard or MerCruiser sterndrive products.
Recipients of this award displayed their ongoing commitment to providing exemplary customer service. The results of the award were based on the responses of customers who had work performed at an authorized Mercury dealership during the past year for products under warranty.
“We are thrilled to see these dealers win the Service CSI Award,” said Brad Weber, Director of Field Service Development and Operations for Mercury Marine. “Many of the winning dealers also won the award in 2006, and that is great to see. We look forward to their success in 2008.”
Source: Mercury Marine